📃Resume

DUSTIN LEPI

Chicago, IL | 630.881.1921 | [email protected] | https://www.leapit.us

Summary

I am a highly motivated and versatile IT professional with a strong background in Managed Service Provider (MSP) environments, specializing in Automation Engineering. My experience encompasses roles as an Automation Engineer, Project Engineer, Cloud Engineer, Network Administrator, and Field Engineer. I have a proven track record of driving innovation and efficiency in MSP operations through automation and streamlined processes. I'm committed to delivering client-centric solutions while streamlining and optimizing MSP services.

Experience

Automation Engineer | Network IT Easy | JAN 2023 - PRESENT

• Spearheaded automation initiatives, optimizing workflows for consistent outcomes.

• Developed and published Azure Bots with integrations for querying Autotask/Datto PSA, Open AI, and other REST API based platforms. Utilized webhooks and adaptive cards in Microsoft Teams for real-time vendor outage alerts.

• Automated various tasks including customer on/off-boarding, Microsoft 365 administration, service desk optimizations, security metrics, and Azure deployments using IaaC methods.

• Streamlined internal administrative tasks such as monthly billing reconciliation for managed user and device contracts.

• Implemented Rewst (RPA) for automation orchestration across the organization and customer environments.

Project Engineer | Network IT Easy | JULY 2022 - JAN 2023

• Collaborated closely with clients to define project scope, timelines, and objectives.

• Orchestrated seamless Azure migrations, covering file structures, user profiles, and Intune enrollment.

• Automated on-prem to Azure/Intune/SharePoint migrations using RMM platforms, PowerShell, and Microsoft tools.

• Proficiently managed Teams Voice and hosted VoIP providers, including inbound/outbound portings, auto-attendant and route planning, and user/extension management.

• Deployed various Intune configurations for workstations, interactive kiosk displays, student lab environments, and personally owned devices. Managed application deployments and Autopilot-related tasks.

• Demonstrated expertise in network planning and Windows server administration.

• Successfully migrated RDS hosts, legacy VDI environments, and client-server-based applications like QuickBooks to Azure Virtual Desktop while optimizing costs using Nerdio's scaling capabilities.

Field Engineer | Network IT Easy | MAR 2020 – JUN 2022

• Configured workstations, switches, firewalls, and BCDR devices for onsite deployment and installation.

• Developed in-house RMM automations, utilizing PowerShell scripts and provisioning packages to significantly reduce deployment time.

• Assumed L2/3 Help Desk escalation roles as needed.

• Resolved critical on-site technical challenges, minimizing downtime for clients.

• Collaborated with cross-functional teams to implement disaster recovery solutions, ensuring client data integrity.

Skills

• Microsoft 365 and Teams Administration

• Azure Deployment and Windows Server Migrations

• Microsoft Intune Configuration and Device Management

• Rewst (Robotic Process Automation)

• Datto RMM, PSA, and BCDR Administration

• Nerdio (NMM) Front-end Azure Management

• WatchGuard Cloud and System Manager

• Project Management

• Network Planning and Implementation

• Windows Server Administration

• Proficient in PowerShell, Jinja2, Batch, ARM, Bicep, JSON, HTML, XML, and Markdown.

• VoIP Management and Planning

Traits

• Creative and inventive critical thinker dedicated to implementing innovative solutions.

• Inquisitive and effective when working with tangible data, systems, and processes.

• Collaborative team player.

• Proficient multitasker comfortable with time-sensitive assignments.

Certifications

Connect with me on LinkedIn: https://www.linkedin.com/in/dustinlepi

References available upon request.